Part Two continued for customer satisfaction in the home improvement industry. The final and most important thing whether in a business relationship or personal is communication!
3. Communication– This is key when it comes to any form of a business agreement. When communication is not present, the homeowner does not know the status of their project, when the work will be done, what days the crew will show up, or the time frame for when the project will be completed. Most agreements for a home remodeling project do not include a formal communication game plan. Since a communication plan is not clear this leads to the homeowner being uncertain, which adds distrust A certain amount of distrust comes from having to believe that the contractor is doing precisely what was discussed during the proposal. Our company, at Hatch Homes, takes a tremendous amount of pride in our communication with homeowners.
Every day we will tell you the following three things.
A. What we accomplished today
B. What still needs to be completed
C. How long we anticipate that taking
Hatch homes also sends out daily emails, providing our homeowners with project updates. These updates will include the following:
A.photos and/or videos
B. All the important information regarding the progress of the project.
Now you can consider yourself an expert when it comes to your next home remodeling consultation and project. To experience the Hatch Homes process for yourself, fill out our online consultation form.