What to Do When Problems Arise After the Warranty Ends

product warranties

In the world of home renovations, there are few things worse than having problems with an item right after the warranty ends. It can be tough to know what to do in these cases, especially if you’ve never dealt with a similar issue in the past. Here, you will learn what steps to take in a few specific “Oh, no,” situations after your warranty has expired.

Who is responsible?

Before we delve into the actual scenarios we’ll be looking at here; it’s important for you to consider this question. In truth, there is not one answer. In certain cases, the homeowner is responsible for dealing with issues with products that are out-of-warranty. In other situations, it is the contractor’s responsibility. In still other cases, the manufacturer bears responsibility. Keep this in mind as you read through the next few paragraphs.

You sourced your own materials or goods

For a long time, it was a foregone conclusion that remodeling contractors would source their own materials for any given project. Typically, these professionals were given discounts that were subsequently passed along to homeowners. In this day and age, however, it is not uncommon for people to want to find their own inexpensive products on the internet and have them ready and waiting for their contractors.

If an item, such as a sink, stops working after the warranty period ends and your contractor did not supply it, you are probably going to have to deal with the fallout on your own. Remember that getting a great deal is a good thing, but you have to consider the situation you will be in if you have problems once the item is installed.

A part that isn’t covered by the warranty breaks

This issue can impact you even before a product’s warranty is up. In some cases, not every part of an item is covered by the warranty, especially if it is broken by a member of your household and not faulty from the start. If, for instance, someone breaks a shower handle by pulling it too hard, your warranty isn’t likely to cover the repair.

If you find yourself dealing with something like this, call your contractor right away. In most cases, remodelers are willing to return to past clients’ homes to perform minor repairs. You may or may not be charged for this sort of service depending on what your contractor’s policies are.

At Hatch Homes, we also understand the importance of providing excellent customer service even after the warranty is over. If you decide to work with us, you can count on our qualified team to assist you even long after your project is over. We consider all of our clients part of our extended family, and we look forward to making your Carolina home into your dream space.

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